TERMS OF SERVICE

1. WHO WE ARE; AGREEMENT TO THESE TERMS

These Terms of Service (the “Terms”) are an agreement between you and Suppscale LLC, a Texas limited liability company doing business as “SuppScale” (“SuppScale,” “we,” “us,” or “our”). They govern your access to and use of the website located at www.suppscale.io, together with its forms, scheduling tools, and the communications we send in connection with them (collectively, the “Services”).

By using the Services — including browsing the site, submitting a form, booking a call, or checking a consent box that references these Terms — you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services. If you use the Services on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” includes it.

2. THE SERVICES

The site describes the SuppScale platform — software and services that help supplement brands create and improve e-commerce pages — and lets you request information, apply for promotional offers, and schedule a consultation with our team.

Use of the SuppScale platform itself (including any subscription, onboarding, or done-for-you services) is governed by the separate agreement presented when you sign up for the platform. These Terms govern the marketing site and your pre-sale interactions with us; if there is a conflict, the platform agreement controls with respect to your use of the platform.

3. ELIGIBILITY

The Services are intended for business use by people who are at least 18 years old. By using the Services you represent that you meet that requirement and that your use complies with the laws that apply to you.

4. SITE CONTENT, OFFERS, AND PRICING

Content on the site is provided for general information. Pricing, promotional offers (including free or discounted services), feature descriptions, and availability are informational only, may be limited in quantity or duration, and may be changed, corrected, or withdrawn at any time without notice. Nothing on the site is a binding offer; any engagement with SuppScale is formed only under a separate written or electronic agreement.

5. SCHEDULING AND CALLS

When you book a call, you select an available time and we create a calendar event, send you an invitation, and send confirmation messages (calls are typically hosted on Google Meet). You agree to provide accurate, current contact information when booking. You may cancel or reschedule using the links we provide or by contacting us, and we may likewise cancel or reschedule a call. Booking a call does not obligate either you or us to enter into any business relationship.

6. TEXT MESSAGE (SMS) TERMS

By checking the consent box on our forms and providing your mobile number, you agree to receive text messages from or on behalf of SuppScale relating to your inquiry, including scheduling confirmations, reminders, updates, and related follow-ups. The following terms apply to that messaging program:

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP at any time to cancel and opt out of further texts. After you send STOP, you may receive one additional message confirming your opt-out.
• Reply HELP for help, or contact us at mike@suppscale.io.
• Consent to receive text messages is not a condition of any purchase.
• Text messages are currently supported for United States and Canadian phone numbers only.
• Mobile carriers are not liable for delayed or undelivered messages.

Information collected in connection with text messaging is handled as described in our Privacy Policy.

7. INTELLECTUAL PROPERTY

The Services and all content on the site — including text, graphics, images, page designs, and software — are owned by Suppscale LLC or its licensors and are protected by intellectual property laws. SuppScale™ and the SuppScale wordmark are trademarks of Suppscale LLC.

We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the site for its intended informational purpose. You may not copy, scrape, republish, distribute, or create derivative works from the site or its content without our prior written permission.

If you send us feedback, ideas, or suggestions about the Services, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or compensation.

8. ACCEPTABLE USE

You agree not to:

• use the Services for any unlawful purpose;
• submit false, misleading, or third-party information through our forms, or book calls you do not intend to attend;
• interfere with the Services, including through bots, scraping, probing, or attempts to overload or disrupt our infrastructure;
• bypass or attempt to bypass any security or access controls, or access non-public areas of the Services;
• impersonate any person or entity; or
• infringe the intellectual property or other rights of any person.

We may suspend or terminate your access to the Services at any time if we believe you have violated these Terms.

9. THIRD-PARTY SERVICES

Parts of the Services rely on third-party providers — for example, calendar invitations and video calls are delivered through Google Calendar and Google Meet, and messages are delivered through email and SMS providers. Your use of those third-party services (such as joining a Google Meet call) is governed by their own terms and policies. Links on the site to third-party websites are provided for convenience and are not endorsements; we are not responsible for third-party content or services.

10. DISCLAIMERS

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

Examples, page designs, statistics, testimonials, and results referenced on the site are illustrative. They are not a promise or guarantee of the results your brand will achieve; outcomes depend on factors outside our control, including your products, pricing, advertising, and market conditions. Nothing on the site is legal, financial, or regulatory advice — including with respect to the marketing, labeling, or sale of dietary supplements. You are solely responsible for your own products and for the compliance of your own marketing claims.

11. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) SUPPSCALE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES; AND (B) SUPPSCALE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100) OR THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations of liability, so parts of this section may not apply to you; in that case, the section applies to the fullest extent permitted.

12. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Suppscale LLC and its officers, members, employees, and agents from and against any claims, damages, and expenses (including reasonable attorneys’ fees) arising out of your misuse of the Services, your violation of these Terms, or your violation of any law or the rights of any third party.

13. GOVERNING LAW AND VENUE

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in the State of Texas, and you and we each consent to personal jurisdiction and venue in those courts.

14. CHANGES TO THESE TERMS

We may update these Terms from time to time. The “Last updated” date at the top of this page shows when they were most recently revised. Material changes may be highlighted on the site. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

15. TERMINATION

We may suspend or discontinue all or part of the Services, or your access to them, at any time. Sections of these Terms that by their nature should survive termination — including Sections 7 and 10 through 16 — survive.

16. GENERAL

These Terms, together with the Privacy Policy and any terms they reference, are the entire agreement between you and us regarding the Services. If any provision is found unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Headings are for convenience only.

17. CONTACT US

Questions about these Terms can be sent to:
Suppscale LLC
Email: mike@suppscale.io